Processing Time:
Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times:
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-2 business days.
- Shipping times may vary based on your location.
Shipping Rates:
- Standard Shipping: Free for orders over $100.
- Express Shipping: $19.99
Shipping fees will be calculated at checkout based on your location and chosen shipping method.
International Shipping:
We currently offer international shipping to selected countries. International shipping fees and delivery times will vary based on the destination. Please note that any customs duties or taxes are the responsibility of the customer. Shipping fees will be calculated at checkout based on your location and chosen shipping method.
- Standard Shipping: $10
- Express Shipping: $19.99
Order Tracking:
Once your order has shipped, you will receive a tracking number via email to track the progress of your delivery.
Shipping Delays:
- We are not responsible for shipping delays caused by courier services, customs, or unforeseen circumstances.
- If your order is delayed beyond the estimated delivery time, please contact us for assistance.
Return Policy
Condition of Items:
To be eligible for an exchange, items must be in new, unused condition, with original tags still attached. Worn, washed, or damaged items cannot be exchanged. If you receive a damaged or incorrect item, please contact us within 1 days of delivery with photos of the issue. We will arrange for a replacement.
Exchange Shipping:
- Contact us with your order number and reason for return.
- Once approved, we will provide you with return instructions and the return address.
- Pack the item securely and ship it back to us. Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was sent
- We recommend using the same shipping service for exchanges, as we are not responsible for lost or undelivered return packages.
Refunds & Exchanges:
Refunds are not available. If you would like to exchange an item for a different size or color, please contact us before returning the item, and we will assist you based on stock availability.
Final Sale Items:
Sale, clearance, and items marked as “Final Sale” cannot be exchanged.
Contact Us:
For any questions regarding our Shipping & Return Policy, please contact us at:
- Email: sales@qamarandco.com
- Phone: +961/ 81008354
